ITSM Campaign

Deliver value fast

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

Connect Dev & Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Why ITSM?

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks and ultimately improves the customer experience.

Some of the most prevalent ITSM advantages Infosysta has uncovered are:

Aligning IT teams with business priorities tracked through success metrics
Enabling cross-department collaboration
Bringing IT teams and development teams together through streamlined project management approaches
Empowering IT teams to share knowledge and continuously improve
Improving request coordination for a more efficient service
Promoting customer-centricity with self-service and better processes
Responding more quickly to major incidents, and preventing future ones
All of which decrease costs and lead to better service.

Collaborate Effortlessly and Deliver Faster with Jira Service Management

Deliver Fast Exceptional IT Service

Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.

Set Your Processes to Match the Way You Work

Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.

Resolve Issues Quickly as an Integrated Team

Bring development, operations, and support teams together using a common platform to speed up service requests all the way through to changes and releases.

Extend Jira Service Management with Apps

An extensive marketplace of 1,000+ trusted apps. Taking advantage of integrations with other Atlassian products, like Jira Software, Confluence, Opsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.